CASE STUDIES
How one of the largest quick-service restaurants in India had a 250 contact center up and running in just 3 days
One of the Largest Quick Services Restaurant in the world. They outsourced the contact center operations to a large BPO in India. Christmas was just a week away. A huge spike in orders during Christmas was anticipated. The design and implementation time for the...
Online Health Care
A leading and most trusted online healthcare provider in India, started with the sole intent of making healthcare accessible and affordable to all. They help patients connect with local pharmacy stores and diagnostic centres to fulfil their medical requirements. They...
Learn the key challenges and the solutions while building a contact center for nationalized banks
One of the largest public banks of India with more than 15 million customers & 1900 branches across India. With the increase in business and growing customers, Bank of Maharashtra was looking out for upgrading the contact center. Some of the critical challenges...
Learn how moving away from a traditional contact center can add velocity to your business.
A Traditional Training Institute providing training in Aviation, Hospitality and Travel Management with branches throughout India. The business was growing, and the number of new branches were multiplying, and so was the pressure on the contact center. With the calls...