3 Most Important Categories Neglected while Measuring CX

3 Most Important Categories Neglected while Measuring CX

It almost goes without saying that customer experience is vital to drive success for one and all organizations. Staying alive to that thought, the 2018 KPMG customer experience Excellence report opines how a majority of organizations failing to meet Customer...
A New Era for the BPO Industry: Technology and Transparency

A New Era for the BPO Industry: Technology and Transparency

Business Process Outsourcing also is known as BPO is a third party service provider that helps with the secondary activities of an organization. It is also known as ITES (Information Technology Enabled Services), as this service provides more than just customer call...
Problems Every Contact Center worldwide is facing today.

Problems Every Contact Center worldwide is facing today.

The Contact Center industry is one of the fastest growing sectors across the globe, especially countries like India, China, and the Philippines.According to Nasscom, 61% of the revenue generated in the Contact Center industry is due to factors like transaction...

How to do lead qualification without killing your leads?

Do you know when a prospect fills a form on your website, they also apply on ten other websites simultaneously? So, if you are wondering why your leads are not converting into sales, it’s time to relook into your existing lead qualification process. An ideal lead...