Streamline QA from
random checks to QA that meets business objectives

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Streamline QA from
random checks to QA that meets business objectives

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"India’s largest Internet Company Improves Sales Performance
by 33% using Transmon in just 3 weeks."

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Transmon

Empowers businesses to assemble data from various sources across customer touchpoints thereby allowing Quality managers to allocate rich sample sets based on business objectives.

Transmon Differences

comparison

"One of the Largest Airlines have increased their QA productivity by
200% using Transmon in just 3 months."

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How we do?

Data Modelling

Data Modelling

Create the Quality form you process needs using the Transmon DIY designer. Setup as many different scoring methods as you desire to evaluate Phone calls, Emails, and Chat. Use a mix of standard numeric, blind scoring, non-numeric or holistic scorecards to meet your business needs.

Design Your Score Card

Score Card

Used as a pre-integrated solution or a Silo, Transmon allows easy user management, the grouping of workgroups assign the Quality audit profiles to the group to schedule QA monitoring tasks for the group.

Allocation & User Engagement

Analytics

Analytics

Advanced analytics leading to insights into Agent’s training needs, inputs on areas of improvement at the process level, team level and at every individual agent level. Deep workflow orchestration to audit the auditor

Benefits


Easy To Use

Easy to create forms and kickstart your Quality management process.

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Improve process efficiency

Know live performance of agents across various stages of the process and on various phases on the conversation. Identify and initiate remediation to enhance performance

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Visibility across leads

The Measure, track and improve the performance of Team Leads, Quality Analysts & Coaches.

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Multiple Systems, Unified QA

Integrate multiple systems, communication platforms, locations, and processes onto a single unified QA.

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Freedom from Excel Sheets

Eliminate the cumbersome process of excel sheets circulating in the organization

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Businesses that benefit from Transmon

Case Studies

Empowering Quality Audits Worldwide

20,000

Audits a Day

30

Businesses Worldwide

20%

Reported Increase in Quality